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Triggers · Lesson 08

Workflow Failure

Route a durable enquiry incident to a handler

Setup walkthrough

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Before you run it

Handler failures stay on the original incident and cannot recursively start another handler.

Read the related guide Open your canvasActual configuration screens. This lesson does not claim an external service was run.
English narration generated with Kokoro Heart.

Try it step by step

  1. 1. Workflow Failure

    Route a durable enquiry incident to a dedicated recovery workflow.

    THE USE CASEWorkflow Failure

  2. 2. Create the handler

    Build a handler workflow with Workflow Failure as its trigger.

    01 / TRIGGERWorkflow Failure

  3. 3. Attach it to enquiries

    Select that active handler in enquiry setup so incidents can reach it.

    02 / ENQUIRY SETUPActive failure handler

  4. 4. Inspect incident metadata

    Use the incident metadata and permitted next action to guide recovery. Customer message bodies are excluded.

    03 / PAYLOADIncident ID · Category · Attempt count
Read the English transcript

Route a durable enquiry incident to a dedicated recovery workflow.

Build a handler workflow with Workflow Failure as its trigger.

Select that active handler in enquiry setup so incidents can reach it.

Use the incident metadata and permitted next action to guide recovery. Customer message bodies are excluded.

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