In short. Ask within 7 days and we refund the share of your credits you have not spent. Ask after 7 days and we do not refund any amount. Nothing auto-renews, so there is no subscription to cancel.
What you are buying
A Superagento plan is bought for one billing period at a time — one month, or twelve months if you choose yearly. It is a one-time payment. Nothing renews automatically and no payment method is stored to charge you again, so a plan cannot cost you anything you did not choose to spend.
Each plan includes a monthly credit allowance, a run limit and the other limits shown on Plans & usage. Credits are what workflows consume as they run, so they are the measure of what you have actually used from a purchase.
The 7-day refund window
More than 7 days after a purchase, we do not refund any amount. The purchase is final. This applies however much of the plan you have used, and whether or not you continue using the service.
Within 7 days of a purchase, we refund the part you have not used, measured in credits. The refund is the amount you paid multiplied by the share of that month’s credit allowance still remaining when you ask.
The window runs from the moment your payment completes, not from when you opened checkout. Your current refund amount is shown on Plans & usage while the window is open, so you never have to work it out yourself.
How the amount is calculated
Refund = amount paid × (credits remaining ÷ credits in your monthly allowance). Worked through on a ₹1,499 plan with a 40,000-credit allowance:
- You have used nothing and ask on day 2 — 40,000 credits remain, so ₹1,499 is refunded.
- You have used 10,000 credits and ask on day 4 — three quarters remain, so ₹1,124.25 is refunded.
- You have used the whole allowance and ask on day 5 — nothing remains, so no refund is due.
- You ask on day 9 — outside the window, so no refund is due, whatever is left.
Amounts are rounded down to the nearest paise. Only the monthly plan allowance is counted. Credits you bought separately as a top-up are not included, because those do not expire and stay on your account after a refund — you keep them and can still spend them.
Credit top-ups
Credit packs are separate one-time purchases. The same 7-day window applies, and the same principle: within it we refund the share of that pack’s credits you have not spent. After 7 days a pack is final.
Bought credits never expire and are only spent once your monthly allowance runs out, so a pack you have not needed yet is fully refundable inside the window.
Cancelling
There is nothing to cancel. Because a plan is a one-time purchase, it simply ends on the date shown on your billing page and your account returns to the Free plan. You are not charged again unless you buy again.
Your workflows, run history, connections and settings are not deleted when a plan ends. They stay exactly as they are, inside the Free plan’s limits, and everything is available again if you buy another period later.
How to request a refund
Email us from the address on the account and tell us which purchase you mean. We will confirm the amount against the calculation above before processing anything, so you know the figure in advance.
For questions about Superagento, support, privacy, or account and data deletion, email contact@flazetech.in. Include the email address associated with your Superagento account so we can help identify it. Do not send passwords, API keys or other credentials.
Approved refunds are returned to the original payment method through Razorpay, our payment processor. Razorpay typically settles a refund within 5–7 working days, though your bank or card issuer may take longer to show it. We cannot refund to a different account or method than the one used to pay.
Failed and duplicate payments
A payment that fails is never charged, and a plan is only granted once our servers have confirmed the payment with Razorpay. If money left your account but no plan appeared, it is usually a payment still settling — it will apply on its own, and you should not pay again.
If you are ever charged twice for the same thing, tell us and we will refund the duplicate in full, regardless of the 7-day window and regardless of credits used. A duplicate charge is our error, not a purchase.
Changes to this policy
We may update this policy. The version published here when you made a purchase is the one that applies to it, so a later change cannot reduce a refund you were already entitled to.
This policy sits alongside our Terms of Service and Privacy Policy, and does not limit any right you have under applicable consumer law.